Privacy Policy
Paragone Group srl attaches great importance to your privacy. Therefore, we would like to clearly inform you about the way we collect and use your personal data.
Below you will find useful information on how we handle and protect your personal data
The personal data that we collect, record, store, use and process is explicitly described below.
The personal data that we collect, record, store, use and process is explicitly described below.
Our statement applies to the following individuals ("you"):
All current or former customers and potential customers of our company who are natural and/or legal persons, we include sole traders, legal representatives or contact persons acting on behalf of our "corporate and/or sole trader" customers.
Any person involved in any transaction with Paragone Group, whether in their own name or as a representative of a legal entity (e.g. a company officer, agent, legal representative, operational staff, guarantor, ultimate beneficial owner, etc.).
Persons who are not customers of our company.
Any person visiting https://paragone.be, or visiting our offices
How do we obtain your personal data?
- You share it with us by becoming a customer, registering on our website, filling in an online form, signing a contract with us, or by contacting us via one of our sales representatives, technicians or agents.
- From your organisation, when it becomes a potential customer or is an existing customer, and your personal data is provided to us to help us contact your organisation.
- From other available sources such as online or traditional media, publicly available sources, (non-exhaustive list)
What are the types of personal data?
- Personal data" means any information which identifies a natural person or which can be linked to a natural person.
- The personal data we process about you are the following:
- Identification data, e.g. name, home or business address, e-mail address, telephone number, job title. Billing data
- Data about your online behaviour and preferences, e.g. IP address of your mobile device or computer, pages visited on our website.
- Data about your needs and interests that you share with us.
- Your interactions with our company on social media, such as Facebook, Twitter, Instagram and YouTube. We track public posts, publications, "likes" and replies to or about our company on the internet.
What do we do with your personal data?
- Processing" means any activity that may be carried out in relation to personal data, such as collecting, recording, storing, modifying, organising, using, disclosing, transferring or deleting such data in accordance with applicable laws.
- Your personal data is processed only on one of the following legal grounds
- to enter into and perform a contract with you to comply with our legal obligations to serve our legitimate interests.
- where you have given your consent. In this case, you may withdraw your consent at any time.
- We may process our customers' personal data for the following purposes:
- Customer file management.
- When we need to check, for example, when accepting an order form from you or entering into a contract or sale with you, whether we can legally accept you as a customer or not.
- We also need to know your postal address, e-mail address or telephone number in order to contact you. Relationship management and relationship marketing to ask for your feedback on our products and services.
- We may share this information with certain members of our staff in order to improve our offering or to provide you with personalised products and services. We may send you newsletters to inform you about these products and services. Of course, if you do not wish to receive such offers, you have the right to object or withdraw your consent.
- With your consent, we may send you letters, emails or SMS messages about products or services or personalised offers when you log on to our website. You can choose to stop receiving these personalised offers at any time.
What are your rights and how do we respect them?
We respect your individual rights to determine how your personal data is used.
What are your rights?
We respect your individual rights to determine how your personal data is used.
What are your rights?
- You have the right to inspect the personal data we process about you. If your personal data is inaccurate, you have the right to ask us to rectify it. If we have passed on your personal data to a third party and the data is subsequently corrected, we will inform the third party of the correction accordingly. You may object to the processing of your personal data for its own legitimate interests.
- However, you may not object to the processing of your personal data if such processing is legally required; or if it is necessary for the conclusion and performance of a contract with you. You may also object to the sending of our commercial messages (by e-mail, post or telephone) or to the use of your personal data for statistical purposes.
- You have the "right to be forgotten"... You have the right to ask us to delete your personal data. Sometimes Paragone Group is required to retain your personal data.
- Your right to be forgotten is only applicable if :
- we no longer need your data for the original purpose.
- you withdraw your consent for us to process your data.
- you object to us processing your data for our legitimate interests or to send you personalised commercial messages.
- If, as a customer or a customer's representative, you are dissatisfied with the way we address your concerns, you have the right to complain to us.
- To exercise and enforce your rights and/or make a complaint, please contact us.
- If you wish to exercise your rights or make a complaint, please contact us by post at our registered office address.
- If you wish to exercise your right, the more specific your request, the more efficiently we will be able to respond.
- We will endeavour to respond as quickly as possible.
- In any case, your request should not take more than one month to be processed by our services.
- However, if we need more time to respond to your request, we will inform you.
Do you have an obligation to provide us with personal data?
- In some cases we are legally obliged to collect personal data, for example in order to prepare a quotation, issue an order form and/or sign a contract and issue an invoice.
- We undertake to collect only personal data that is strictly necessary for this purpose.
Security and safety ?
- We have a duty to protect your personal data and to prevent, detect and manage any data breach.
- Compliance with legal obligations to which we are subject. We process your data to comply with a range of legal obligations and requirements.
We may ask you, as a customer representative, for your views on the products and services we offer.
With whom do we share your data and why?
- In order to provide the best possible service and to remain competitive in our industry, we share some data internally, i.e. with our employees.
- We never pass on or sell your data to third parties, except for the need to transfer data for reasons of public interest at the request of government authorities, supervisory bodies and judicial/investigative authorities (police, public prosecutor, courts and tribunals as well as arbitration/mediation bodies) upon express and legal request.
Service providers and other third parties?
- If we use other service providers or other third parties to carry out certain services and/or sales in the normal course of our business, we may need to pass on to them the personal data required for the said service and/or sale.
- Service providers assist us in activities such as - design, development and maintenance of web-based tools and applications - provision of application or infrastructure services (such as the cloud) by IT service providers - marketing activities and events, management of customer communication (including customer satisfaction surveys) - placement of advertisements on applications, websites and social networks - legal services, audits or other special services provided by lawyers, notaries, fiduciaries.
- Identification, investigation or prevention by specialised companies of fraud or other misconduct. - performance of specialised services, such as postal mail services or archiving of physical files, by external contractors or service providers
- We may pass your personal data to intermediaries (independent agencies) or independent business partners who act on our behalf or who offer products and services with us which fall within our corporate purpose.
How do we protect your personal data?
- In order to guarantee the confidentiality and integrity of your personal data and the processes for processing them, we take the necessary technical and organisational measures (policies and procedures, IT security, etc.)
- In order to ensure the security of your personal data, we implement minimum internal policies and standards for all our activities.
- These are regularly updated to reflect the latest regulations and market developments.
- Our staff are also bound by an obligation of confidentiality and, with certain exceptions, are not permitted to disclose your personal data unlawfully or unnecessarily.
How long do we keep your personal data?
- We are permitted to retain your personal data only for as long as necessary for the purposes for which it was collected.
- Retention periods may vary depending on the circumstances.
- When assessing how long we should keep your personal data, we should also take into account any retention requirements that may be set out in other applicable laws, for example accounting regulations.
- We may also retain your personal data as evidence in the event of a dispute, but we will not actively use it.
- When your personal data is no longer required for the process or activity for which it was originally collected, we will either delete it or aggregate it to some level of abstraction (aggregation), anonymise it and dispose of it in accordance with applicable laws and regulations